Terms of Use

Effective Date: July 2026

Welcome to Tiny Cribs. By accessing or using our website and placing an order, you agree to the following Terms of Use. Please read them carefully before making a purchase.

1. General

Tiny Cribs is an online retailer specializing in handcrafted timber products for homes, gardens, pets, and outdoor living. These Terms govern your use of our website and all purchases made through our online store. If you do not agree with these Terms, please do not use this website.

2. Products

We strive to ensure all product descriptions, photographs, dimensions, and pricing are accurate.

As our products are manufactured from natural timber:

• Wood grain, knots, colour, and texture may vary.
• Minor variations between photographs and the finished product are normal.
• Dimensions are approximate and may vary slightly due to the manufacturing process.
• Tiny Cribs reserves the right to improve or modify product designs without prior notice.

3. Pricing

• All prices are displayed in South African Rand (ZAR).
• Prices include VAT where applicable.
• Prices may change without notice.
• The price charged will be the price displayed at the time your order is confirmed.

4. Payment

We currently accept:

• Electronic Funds Transfer (EFT)
• Debit and Credit Card payments

Orders will only enter production or be prepared for dispatch once payment has been successfully received and verified. Tiny Cribs reserves the right to cancel any order where payment cannot be verified.

5. Guest Checkout

Customers may purchase products using Guest Checkout. Creating an account is not required. Customers are responsible for providing accurate:

• Name
• Delivery address
• Email address
• Contact number

Tiny Cribs cannot be held responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

6. Delivery

Tiny Cribs currently delivers within Gauteng, South Africa. Delivery costs are calculated during checkout where applicable. Estimated delivery times are provided as a guide only and may vary depending on:

• Production schedules
• Order volume
• Public holidays
• Weather conditions
• Courier availability

Someone must be available at the delivery address to receive the order. Risk passes to the customer once the goods have been delivered.

7. Order Acceptance

Submitting an order does not guarantee acceptance.

Tiny Cribs reserves the right to:

• Decline any order
• Cancel orders due to pricing errors
• Cancel unavailable products
• Refund payments for cancelled orders

8. Returns and Refunds

If your order arrives damaged or incorrect, please notify Tiny Cribs within 48 hours of delivery.

• Products must be unused and in their original condition.
• Custom-made or made-to-order products may not be returned unless they are defective or incorrectly manufactured.
• Approved refunds will be processed using the original payment method where possible.

9. Warranty

Tiny Cribs warrants that products are free from manufacturing defects at the time of delivery.

This warranty does not cover:

• Normal weathering
• Natural timber movement
• Improper installation
• Neglect
• Misuse
• Accidental damage
• Commercial use unless specifically stated

10. Product Care

• Timber is a natural material and requires ongoing maintenance.
• Customers are responsible for following recommended care and maintenance practices to maximise the lifespan of their products.
• Failure to maintain timber products may affect their appearance and durability.

11. Intellectual Property

All content on this website, including:

• Product designs
• Images
• Logos
• Text
• Graphics

is the property of Tiny Cribs and may not be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Tiny Cribs shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of the website
• Product misuse
• Delayed deliveries
• Events beyond our reasonable control

Our total liability shall not exceed the amount paid for the relevant order.

13. Privacy

• Customer information is collected solely for processing orders, delivery, customer support, and improving our services.
• Tiny Cribs does not sell or intentionally disclose customer information to third parties except where required to process orders or comply with legal obligations.

14. Governing Law

• These Terms are governed by the laws of the Republic of South Africa.
• Any disputes shall be subject to the jurisdiction of the South African courts.

15. Changes to These Terms

Tiny Cribs reserves the right to update these Terms of Use at any time.

• Changes become effective immediately upon publication on this website.
• Continued use of the website constitutes acceptance of the revised Terms.

Privacy Policy

Effective Date: July 2026

Tiny Cribs (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from our online store.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name
• Email address
• Contact number
• Delivery address
• Billing address (if applicable)

Order Information

• Products purchased
• Order history
• Delivery instructions
• Payment status

Payment Information

Card payments are processed securely by our payment service provider. Tiny Cribs does not store or have access to your full credit or debit card details.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Deliver purchased products
• Process payments
• Provide customer support
• Send order confirmations and delivery updates
• Respond to enquiries
• Improve our website and services
• Detect fraud and maintain website security
• Comply with legal obligations

We will only process your personal information where permitted by applicable law.

3. Guest Checkout

Customers may place orders using Guest Checkout. Even if you do not create an account, we will collect the information necessary to process and deliver your order.

4. Cookies

Our website may use cookies to:

• Improve website functionality
• Remember shopping cart information
• Analyse website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only where necessary with trusted third parties, including:

• Payment service providers
• Courier and delivery companies
• Website hosting providers
• IT service providers
• Professional advisers where required
• Government authorities where required by law

These service providers are required to protect your personal information and use it only for the services they provide.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your order
• Meet legal and tax obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Rights

Subject to applicable law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

Requests may be made using the contact details provided below.

9. Marketing Communications

If you choose to receive promotional emails, you may unsubscribe at any time by following the unsubscribe instructions in the email or by contacting us directly. We will not send marketing communications without an appropriate legal basis.

10. Third-Party Services

Our website may contain links to third-party websites. Tiny Cribs is not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children under the age of 18.

12. Changes to This Privacy Policy

Tiny Cribs may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Privacy Policy.

Cookie Policy

Effective Date: July 2026

Tiny Cribs is committed to protecting your privacy and being transparent about how our website operates.

1. Cookies

Tiny Cribs does not use cookies for advertising, marketing, behavioural tracking, or analytics. Any cookies that may be used by our website are strictly necessary for the operation of the online store. These essential cookies enable functions such as:

• Maintaining your shopping cart during your visit.
• Processing checkout and payment securely.
• Protecting the website against fraud and security threats.
• Remembering your session while you browse the website.

These essential cookies do not collect personal information for marketing purposes and cannot be disabled without affecting the functionality of the website.

2. Third-Party Services

When making a payment, you may be redirected to a secure third-party payment provider. Those providers may use their own cookies or similar technologies in accordance with their own privacy and cookie policies. Tiny Cribs does not control these technologies.

3. Changes to This Policy

Tiny Cribs may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.